Privacy Policy.

Effective date: 20/05/2025

1. Introduction

Lucy Mackenzie Coaching is committed to protecting your personal information and respecting your privacy. This policy outlines how your data is collected, used, and safeguarded in line with the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

Lucy Mackenzie Coaching
Email: lucy@lucymackenziecoaching.com
Website: lucymackenziecoaching.com
Based in the United Kingdom

3. What Data We Collect

We may collect and process the following personal data:

Name and contact details (e.g. email address, phone number)
Information you provide in a contact form or discovery call booking
Communication details (e.g. email correspondence)
Website usage data (e.g. IP address, browser type) via analytics tools

We do not knowingly collect or process special category data (e.g. health, ethnicity, political beliefs).

4. How We Use Your Data

We use your personal data to:

Respond to enquiries
Provide coaching services
Arrange and manage appointments
Maintain client records
Improve our website and user experience
Meet legal obligations

We will never sell or share your personal data for marketing purposes without your explicit consent.

5. Lawful Basis for Processing

We rely on the following legal bases:

Consent – when you voluntarily submit information via the website
Contract – where data is necessary to fulfil a service agreement
Legitimate interest – to respond to queries or improve services
Legal obligation – for recordkeeping or regulatory compliance

6. Data Sharing

Your personal data is kept confidential. However, we may share it with trusted third-party providers who support our business (e.g. website hosting, email software) – but only where necessary and under strict data protection agreements.

7. Data Storage and Security

We take reasonable steps to keep your data secure. This includes secure servers, password protection, and limiting access to only those who need it.

We retain personal data only for as long as necessary to fulfil its purpose or meet legal requirements.

8. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Object to processing in certain circumstances
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact: [Insert email]

9. Cookies

This website may use cookies to improve functionality and user experience. You can manage these via the cookie preferences tab at the bottom of every page.